1. Who provides the service
TrueRide is provided by [TO BE COMPLETED: sole trader name], tax ID [TO BE COMPLETED], registered at [TO BE COMPLETED], email [TO BE COMPLETED]. TrueRide is not affiliated with Uber, Bolt or any other ride-hailing platform.
2. What TrueRide does
TrueRide reads the ride offer from the driver app on your phone’s screen and calculates on the phone what it is worth, based on your costs and thresholds. The figures are estimates, not an income guarantee. TrueRide does not accept or decline rides; the decision is yours.
3. Subscriptions
The card and shifts require a subscription or the free trial (§4). Without either, you can use Demo, help and settings.
- Basic: the card with one indicator of your choice, shifts and alerts.
- Pro: everything the app offers: all indicators, estimated cost, Dashboard and Garage.
- Ultra: future features, “coming soon”; not available to buy yet.
Each subscription is sold for one month, six months or one year. Prices include VAT and are shown in the app and in Google Play before purchase.
4. Free Pro trial
Pro comes with a free trial of 10 rides, which you start yourself in the app before subscribing. The trial does not ask for a payment method and does not turn into a subscription. TrueRide counts a ride when, after an offer, it sees the screen showing the way to the passenger in the driver app (Uber or Bolt); when it is not sure, it does not count. The counter is kept on the phone and works without internet. After the 10th ride, a shift already running continues, and at the next Start you see the subscriptions screen. The trial is offered once per phone. It may end early if the app reads many offers without detecting rides.
5. Payment, renewal and cancellation
Payment is made through Google Play, with your Google account. The subscription renews automatically at the end of each period until you cancel. You can cancel any time in Google Play or with the “Manage” button in the app; after cancelling, you keep access until the end of the paid period.
Moving to a higher plan or a longer period applies immediately, and Google Play calculates the charge. Moving from Pro to Basic applies at the end of the current period.
6. One subscription, one phone
A subscription works on one phone at a time. You can move it to another phone at any time, without limit, from the app (“Move here”). After a move, a shift running on the old phone stops on its own within 4 hours.
The app checks the subscription online. Without internet, it runs on the last successful check for 72 hours; after that, starting a shift needs a connection.
7. Withdrawal and refunds ⚖️
The subscription is bought through Google Play, and refunds follow Google Play’s rules. Cancelling in Google Play stops renewal. [⚖️ TO BE CONFIRMED by a lawyer: the 14-day right of withdrawal for a digital service and the contract-withdrawal function, when the sale goes through Google Play — D-248.5.]
8. When Uber or Bolt change their screens
Uber and Bolt may change their apps without notice, and TrueRide may stop reading offers for a while. When that happens, we publish a fix within 15 days.
9. Liability ⚖️
TrueRide calculates estimates from what it reads on screen and from the data you enter. We are not liable for decisions to accept or decline rides based on them. [⚖️ TO BE CONFIRMED by a lawyer: limitation of liability towards consumers and towards self-employed drivers, K7.]
10. Personal data
Which data is processed and how: the privacy policy.
11. Complaints
Email us at the address in §1; we reply within 30 days. You can also use alternative dispute resolution: ANPC, reclamatiisal.anpc.ro.
12. Governing law
Romanian law applies. As a consumer, you keep the protection given by the law of the country where you live.
13. Changes
When we change these terms, we tell you in the app at least 30 days before they apply. The price of an active subscription changes only under Google Play’s rules, with the notice they require.
14. Licence to use ⚖️
We give you a personal, non-exclusive and non-transferable right to use TrueRide on your phone while you have an active subscription or the free trial (§3, §4). You may not copy, modify, decompile or resell the app, get around the subscription check or the one-phone rule (§6), or use TrueRide together with software that accepts or declines rides for you. [⚖️ TO BE CONFIRMED by a lawyer: the scope of the licence and the exceptions the law grants users anyway, for example decompiling for interoperability — D-415.2.]
15. Suspension and termination ⚖️
You can stop at any time: cancel the subscription (§5) and uninstall the app. We may suspend a subscription’s access if you breach §14; we tell you the reason in the app, and access returns once the breach stops. If we shut the service down altogether, we tell you in the app at least 30 days in advance. [⚖️ TO BE CONFIRMED by a lawyer: what happens to the paid, unused period on suspension or shutdown, when payment went through Google Play — D-415.2.]
16. Service availability ⚖️
TrueRide works as long as the phone, Android and the driver app let it read the offer. We do not guarantee that it works without interruption or on every phone: Android may stop the app to save battery, and a protected screen cannot be read (the card then says it cannot read, it does not show old figures). The subscription check also depends on Google Play and on our server (§6). For changes in Uber and Bolt, see §8. [⚖️ TO BE CONFIRMED by a lawyer: how this section fits with the conformity guarantee the law gives consumers for digital content and services — D-415.2.]
17. Uber and Bolt terms ⚖️
TrueRide does not release you from the terms of Uber, Bolt or any other platform you drive for: you remain bound by them and are responsible for following them, including the platform’s rules on apps that read the screen. TrueRide only reads and calculates; it does not accept, decline or tap anything in the driver app (§2). [⚖️ TO BE CONFIRMED by a lawyer: the wording against Uber’s and Bolt’s current driver terms — D-415.2.]